Need to make a return? Email us at [email protected]
When you decide to return the items you bought from us, please contact us for detailed return process. Please be noted in advance that order number of account email address is needed when you contact us for return.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, have original tags attached, and returned in their original packaging.
- Items must be free of stains, makeup, deodorant, or wear.
- Privately made goods are non-returnable.
- All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.
- Free shipping order will be deducted from the original shipping fee upon the refund. The return shipping fee needs to be paid by yourself.
- Returns are processed within 5-7 business days after your item(s) are delivered to us.
- Damaged, defective, or incorrect items must be reported within 7 days of delivery.
Returned-to-Sender & Refused Packages
This can happen if:
(1) an address is invalid or missing information.
(2) the carrier is unable to deliver your package.
(3) the order is refused by the customer at time of delivery.
Returned-to-Sender or Refused packages will be restocked and we will contact you to send you the items you bought again or refund you minus the initial shipping charge.
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; o
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Exchanges for Online Purchases
Presently, we do not accommodate exchanges for purchases made online to be exchanged as we cannot guarantee the item purchased will be in-stock in the dimension desired.
Should you receive a damaged, defective, or incorrect item,Please contact our. Once we receive your request, we will be in contact with you to address and resolve the issue.